Refund Policy
Last Updated: 09.02.2025
At JMT Collectables, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and refunds process.
Please read our policy below.
1. Returns
We accept returns within 30 days of the delivery date under the following conditions:
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The item must be in new, unused, and re-sellable condition, with all original packaging and tags intact.
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Items that are damaged due to misuse, improper handling or general wear and tear are not eligible for return.
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Certain items such as individual trading cards may be non-returnable to prevent issues related to card condition and authenticity.
To initiate a return, please contact us at sales@jmtcollectables.com with your order number and reason for return.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method within 5-7 business days.
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Shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect or defective item).
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please email us at sales@jmtcollectables.com within 7 days of receiving your order.
4. Non-Returnable & Non-Refundable Items
Certain products are not eligible for return or refund, including:
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Opened or used products.
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Mystery boxes or blind-package items.
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Sale or clearance items.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or sent in error.
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We recommend using a trackable shipping service to ensure your return is received.
6. Late or Missing Refunds
If you haven't received your refund after 7 business days, please:
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Check with your bank or payment provider.
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Contact us at sales@jmtcollectables.com for further assistance.
7. Contact Us
For any questions regarding our returns and refunds policy, please reach out to us at:
Email: sales@jmtcollectables.com
Phone: 07516 786262